| Our Objective - Prompt and Faultless Delivery To complete all our projects on time and to the total satisfaction of our customers |
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Promptly
Completion on time occurs when we:- Understand and plan the work thoroughly Deal with all design issues fully with sufficient time before work commences Procure resources in sufficient time Chose the right sub contractor for each element of the work and explain fully what is expected of them Ensure we have the right level of resources for each element of the work Ensure we provide a clean, efficient site, which facilitates all craftsmen performing to their optimum Track progress against the agreed programme and action alternative plans if slippage occurs. Faultlessly Achieving zero defects occurs when we:- Understand the quality standards our customers require Set high standards for our staff and everyone working on the site Give sufficient time to completing each element of the project Deal with deviation from agreed standards promptly, immediately they are highlighted Plan project handover to maximise customer satisfaction and minimise frustration and wasted time for our customers and their consultants Customer Satisfaction Exceeding customer expectations occurs when we:- Understand our customers' project priorities and make his priorities our priorities Delivering what we say we will do, on or before we said we would do it Communicate openly and clearly about project issues and be considerate of customer issues Show a pleasant, personal demeanour And of course:- Forward fully compliant Operations and Maintenance manuals on time |
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